FAQ

📌 FAQ – Frequently Asked Questions

1. What is the warranty on Voymin products?

All our products come with a 30-day free replacement warranty against manufacturing defects or items not as described.

2. How can I return or exchange an item?

• The product must be in its original condition and packaging.

• Contact us at contact@voymin.com within 30 days of receiving your order to request a Return Authorization (RA#).

• Once approved, return the item via a trackable shipping service.

• After inspection, we will issue a refund or replacement.

3. Is shipping free? How long does it take?

Yes ✅ we offer free worldwide shipping.

• Europe: approx. 5–12 business days.

• Other countries: approx. 7–15 business days depending on location.

4. Can I cancel my order after placing it?

• If your order has not been processed or shipped yet, you may cancel it with a 20% cancellation fee.

• Orders already shipped cannot be canceled.

5. Which items are non-refundable?

• Sale or promotional items.

• Used or customer-damaged items.

• Items returned more than 30 days after purchase.

6. How do I receive my refund?

• Once we receive and inspect your return, the refund will be issued to your original payment method.

• Depending on your bank or card issuer, it may take several business days to reflect.

7. How does Voymin help protect the planet?

• Our products are designed to be as eco-friendly as possible.

• We use minimal, recyclable packaging to reduce waste.

• A portion of profits is donated to environmental NGOs in Belgium and the Netherlands.

• Our team also joins local clean-up and green initiatives.

8. How can I contact you?

📧 Email: contact@voymin.com
🌍 Website: www.voymin.com